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Refund Policy

Quotes and deposits

All work begins with a written quote. For larger jobs, we may require a deposit before scheduling materials and labour. Deposits secure your spot on our schedule and may go toward the cost of materials ordered specifically for your project.

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  • Deposits are refundable if you cancel more than [48 hours] before the scheduled start date.

  • Deposits become non-refundable within [48 hours] of the scheduled start date, as materials may already be purchased and labour reserved.

  • ​If we are unable to complete the agreed-upon work for reasons within our control, your deposit will be fully refunded.

Cancellations and rescheduling

We understand plans change. If you need to cancel or reschedule:

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  • More than 48 hours notice: no charge, full refund of any deposit paid.

  • Less than 48 hours notice: a cancellation fee may apply to cover reserved labour and any materials already purchased.

  • No-shows (where access to the property isn't provided at the scheduled time): may be charged a trip/callout fee.

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If Naledit Handyman needs to cancel or reschedule a job (due to weather, illness, or unforeseen circumstances), we will notify you as early as possible and reschedule at no additional cost, or issue a full refund if you prefer not to reschedule.

Satisfaction and quality concerns

If you're not satisfied with completed work:

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  1. Contact us within 7 days of job completion to describe the issue.

  2. We will inspect the work and, where the concern relates to workmanship on our part, correct it at no additional charge.

  3. If a fix isn't possible or reasonable, we will discuss a partial refund proportional to the affected portion of the work.

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This policy covers workmanship issues. It does not cover:

 

  • Pre-existing conditions unrelated to the work performed

  • Damage caused after our work was completed

  • Changes of mind about design/material choices made and approved before work began

At Naledit Handyman, we want you to be fully satisfied with the work we do. Because we provide services rather than physical products, our refund policy works a little differently than a typical retail return policy. This page explains how quotes, deposits, cancellations, and satisfaction concerns are handled.

Materials and third-party products

Where we purchase materials or fixtures on your behalf (e.g., paint, hardware, plumbing fixtures), refunds for defective products are subject to the manufacturer's or retailer's own warranty and return policy. We'll assist in coordinating this where possible.

How to request a refund or raise a concern

Contact us directly — most issues are resolved quickly with a conversation:

 

 

Please include your name, service address, and a description of the issue. We aim to respond within 2 business days.

Changes to this policy

We may update this policy from time to time. The most current version will always be posted on this page.

 

 

 

 

 

 

This policy was last updated on 07/15/2026.

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